Privacy Policy

We respect your privacy.

This page explains what we collect, why we collect it, and the choices you have. If anything here isn’t clear, reach out — we’ll clarify in plain English.

Effective date: November 11, 2025 · Last updated: November 11, 2025

What we collect

Contact details you submit (like name, email, phone), basic usage data (pages viewed, device info), and any files or messages you choose to send.

Why we collect it

To respond to inquiries, provide services you request, improve our site, and share updates you opt into.

Your choices

You can opt out of marketing, request a copy or deletion of your data, and control cookies/analytics settings.

1) Information we collect

  • Information you provide: When you fill out a form, book an appointment, download a guide, or contact us, we may collect your name, email, phone, address, message content, and any files you upload.
  • Usage data: We may collect device/browser information, IP address (truncated or anonymized where supported), pages viewed, referring/exit pages, and timestamps.
  • Cookies & similar: See Cookies & analytics for details and choices.
  • Third-party sources: If you interact with us on social platforms or via embedded tools, those services may send us limited information consistent with their settings.

2) How we use information

  • To respond to inquiries and provide requested services (e.g., market insights, buyer/seller resources, consultations).
  • To schedule calls/appointments and manage transactions you initiate.
  • To operate, protect, and improve our website and content.
  • To send service messages and — if you opt in — marketing communications.
  • To comply with legal obligations and enforce our terms.

Legal bases (EU/UK visitors): consent, contract performance, legitimate interests (site functionality, security, product improvement), and legal compliance.

3) Cookies & analytics

We use cookies and similar technologies to keep the site reliable and to understand what content is helpful.

  • Essential: security, load balancing, basic site features.
  • Analytics: page performance and usage trends (e.g., Google Analytics).
  • Advertising/retargeting (optional): if enabled, platforms like Meta may set pixels to measure results.

Your choices: You can adjust browser settings to block cookies, use platform-specific opt-outs, or enable the site’s cookie banner preferences if shown.

Tools we may use
  • Squarespace (hosting, forms, site analytics)
  • Google Analytics 4 (site analytics)
  • Meta Pixel (if advertising enabled)
  • Google Tag Manager (tag management)
  • YouTube/Vimeo (embedded video playback)
  • Scheduling (e.g., Acuity/Squarespace Scheduling) if you book online
  • Email service (e.g., Squarespace Campaigns/Mailchimp/ConvertKit) for opted-in updates

4) When we share information

  • Service providers: We share information with vendors who help operate our site and services (hosting, analytics, email delivery, scheduling). They access data only to perform their work for us and must protect it.
  • Legal/safety: We may share information if required by law, to protect rights, safety, or prevent fraud/abuse.
  • Business transfers: If we undergo a reorganization or transfer, relevant data may be part of the process consistent with this policy.
  • No selling of personal information: We do not sell your personal information.

5) Email & SMS

If you opt in to updates, you can unsubscribe anytime using the link in our emails or by contacting us. For SMS, reply STOP to opt out and HELP for help. Message/data rates may apply.

6) Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or limit use of your personal information.

California (CCPA/CPRA) summary
  • Right to know, delete, correct, and opt out of certain sharing.
  • We do not sell personal information.
  • To exercise rights, contact us at {{privacy@yourdomain.com}}.
EU/UK (GDPR) summary
  • Rights include access, rectification, erasure, portability, restriction, and objection.
  • Where processing is based on consent, you may withdraw it at any time.
  • Contact: privacy@arrivedathome.com. You may also lodge a complaint with your supervisory authority.

7) How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system can be 100% secure; if we believe a breach affects you, we will notify you consistent with applicable law.

8) How long we keep information

We keep personal information only as long as necessary for the purposes described in this policy, to provide requested services, comply with legal obligations, resolve disputes, and enforce agreements.

9) Children’s privacy

Our site and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child provided us information, contact us and we will delete it.

10) International data transfers

Our providers may process data in the United States and other locations. Where required, we use appropriate safeguards for international transfers.

11) Changes to this policy

We may update this policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We’ll post the updated version here with a new “Last updated” date.

12) Contact us

If you have questions or want to exercise your privacy rights, contact:

Arrived at Home
Haley Shaw, Kelly Right Real Estate of Alabama
1302 Noble St Suite 1D
Anniston, AL 36201
privacy@arrivedathome.com
+1 (256) 770-5878